Refund and Cancellation Policy
Policy regarding payment refunds and cancellations
Clarification of Refund Procedures
Mankara Service Co-operative Bank Ltd. P369 is a Primary Agricultural Co-operative Credit Society. The Bank does not provide any online payment facility through this website https://mankarascb.com/.
The Bank provides digital payment facilities only through its official mobile banking application, which enables customers to make loan repayments and other permitted payments using the integrated payment gateway.
Therefore, payments are not processed through this website, and the website is intended only for informational purposes.
General Refund Policy
Payments made through the Bank’s mobile banking application payment gateway are generally non-refundable and non-cancellable, except in certain circumstances such as technical errors.
Eligible Cases for Refund
Refund may be considered only in the following situations:
- Multiple Debit Due to Technical Error
If the customer’s bank account or card is debited multiple times for the same transaction due to a technical error. - Excess Amount Debited
If an amount higher than the intended payment is debited due to a system or technical error. - Failed Transaction with Debit
If the payment amount is debited from the customer’s account but the transaction is not successfully completed.
In such cases, the excess amount (excluding applicable payment gateway charges) may be refunded to the customer after verification.
Refund Request Procedure
Customers must submit a refund request including:
- Transaction reference number
• Payment details
• Payment receipt or proof of transaction (if available)
The request should be sent to the Bank via email.